Snapdeal Faces Major Embarrassment – Consumer Court Slaps Rs 10,000 Fine For Not Delivering iPhone For Rs 68!
Okay, this is a recent incident happened in Punjab.
Gone are the days when companies could ship soap, or stone or a random assortment of stuff on well meaning online orders and get away with it. In what has proved to be a fiasco causing a major embarrassment to it, online retailer Snapdeal has been slapped a fine of INR 10,000 by the Consumer Court. The company has also received the order of shipping an iPhone for INR 68.
The case started when Nikhil Bansal, a Punjab University student, saw a listing of an iPhone 5S 16 GB for merely rupees 68. Obviously, he ordered the item in a matter of seconds and started waiting for it. However, the order was soon canceled by Snapdeal.
But unlike other shoppers, he refused to be silent.
He approached the district consumer forum in Sangrur district of Punjab, and filed a complaint after Snapdeal refused to ‘honor the deal’. The forum passed the judgment in favor of Nikhil, and Snapdeal was ordered to deliver the iPhone at the same rate in which it was initially promised: Rs 68.
Besides, the forum also ordered Snapdeal to pay Rs 2000 as penalty.
However, Snapdeal appealed in the consumer forum against this decision, and decided to fight the case. But again, they lost, as the forum now ordered them to pay a fine of Rs 10,000 to close the case.
This penalty needs to be deposited in consumer welfare fund.
Is it a right decision?
Indeed it is! Just because online medium is easier to manipulate; and promises are easy to be made, it doesn’t mean that ecommerce portals shall resort to false promise and would refuse to deliver what was promised.
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